Shipping policy
Products and Prices
Product prices are displayed in connection with the product descriptions. Our prices include value-added tax (VAT). A breakdown of the taxes is shown in the shopping cart and order confirmation.
Minimum Order Value
Our online store has a minimum order value of €49. The total value of the products in the order must be at least €49 before shipping costs are added.
Payment Methods
Available payment methods can be selected at checkout.
Payment service providers:
• Paytrail (online banking, card payments, mobile payments, Walley and OP Invoice)
The payment processing and payment service provider is Paytrail Oyj (Business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payment recipient on your bank or card statement and will forward the payment to the merchant. Paytrail Oyj is authorised to operate as a payment institution. In the event of a complaint, please contact the product supplier in the first instance.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
FI-40100 Jyväskylä, Finland
paytrail.com/en/consumer/information-about-paying
Shipping Fees
Shipping costs are determined by the products included in the order. Some products qualify for free shipping, while a shipping fee of €7.90 applies to other products.
If an order includes products with both free and paid shipping, a shipping fee of €7.90 will be charged. The final shipping costs are shown at checkout before payment.
Products may be shipped from different warehouses, so products included in the same order may arrive in separate shipments.
Delivery Time
Products are shipped from a central warehouse in Europe.
The usual delivery time is 4–9 business days.
A tracking number is provided for deliveries, making it easy to track the progress of your parcel.
Right of Return
Ordered products have a 14-day right of exchange and return. The 14-day period begins when the customer receives the parcel.
If the customer wishes to exchange an ordered product for another product, we will send the replacement as soon as the returned product has been received by us.
The customer is responsible for the return shipping costs.
Return or exchange instructions must be requested by email at info@kuonokaverit.fi.
Defective Products
If the delivered product is defective or damaged, you can report the defect by emailing our customer service. The product can be returned free of charge by following the instructions provided. Please also let us know whether you wish to return the product for a refund or receive an equivalent replacement product.
Complaints must be submitted within 14 days of receiving the product.
Dispute Resolution and Jurisdiction
- Customers have the right to refer disputes arising from this agreement to the Finnish Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution.
- Before referring a matter to the Finnish Consumer Disputes Board, consumers must contact the Finnish Consumer Advisory Services (www.kuluttajaneuvonta.fi/en).
If you have any questions regarding products, deliveries or returns, please contact us by email at info@kuonokaverit.fi.